Effortless resource management and staff orchestration
Coordinate staff, rooms, and equipment with ease. Waitwhile replaces rigid schedules and manual coordination, offering flexibility, real-time updates, and location-based availability for seamless service.
4.9/5 on G2.com
Effortless resource management and staff orchestration
Coordinate staff, rooms, and equipment with ease. Waitwhile replaces rigid schedules and manual coordination, offering flexibility, real-time updates, and location-based availability for seamless service.
4.9/5 on G2.com
Resource management tailored to your business and your team’s workflow
Enhanced fairness and productivity
Increased scheduling efficiency
Optimized resource allocation
How it works
From real-time notifications and updates to predictive insights, see how Waitwhile powers efficient resource management.
Intelligent resource matching
Connect customers to staff that fit their needs
With automatic customer-to-resource matching, you can connect each visitor with the staff member, room, or equipment they need, based on their unique service requirements. Waitwhile’s matching system considers expertise, availability, and location to ensure customers get the right service without delays or mismatches.
Automated customer-to-staff matchingService-based pairingFlexible customer routingLink users to resources
Let users act as resources to manage them easily
Assign staff members as resources so they can directly manage their availability - setting general or day-specific statuses like available, away, or busy. Receive real-time notifications for the specific resource and block times or view resource-specific schedules for easy oversight.
Link or unlink users directly to resourcesSet individual status updates for accurate schedulingResource-specific views and notificationsData-driven resource planning
Unpack peak demand times for better resource allocation
Plan and optimize resource usage with insights from real-time analytics, such as visit distribution charts that help you anticipate high-demand times. With predictive data, you can adjust staffing levels and resource availability proactively, ensuring that resources are always allocated precisely where they’re needed most.
Visit distribution analyticsDemand forecastingResource allocation insightsEasy calendar management
Flexible calendar views and schedule imports
Manage resources efficiently with unified or individual calendar views for comprehensive or focused oversight. Import schedules or sync with external calendars to keep team availability centralized and up to date.
Unified or individual calendar viewsSchedule import and calendar syncCentralized management across locationsTalk to our sales team
More features that help enable efficient resource management and staff orchestration
Fair resource assignment
Ensure fair distribution of new customers by sorting available resources based on when they last served someone. This feature helps balance workload and prevents bottlenecks by evenly assigning tasks across staff.
Multi-location access
Easily manage resources across one or multiple locations. Location-specific availability and scheduling ensure that each resource can be assigned exactly where and when it’s needed.
Dynamic availability limits
Adjust availability by allowing different booking capacities at varying times. For instance, set higher booking limits during peak hours to maximize efficiency while preserving quality service.
Staff schedule import
Easily import staff schedules or sync with external calendars to streamline planning. This keeps team availability up-to-date and simplifies cross-platform scheduling, ensuring consistency across the board.
Preset resource selection
Allow resources to be pre-selected when creating visits. This can be based on who is available, or how long they have been available, speeding up the registration process.
How businesses use Waitwhile for streamlined resource coordination and staff orchestration
Efficient scheduling for the U.S. Air Force
The U.S. Air Force uses Waitwhile's appointment scheduling to efficiently manage the flow of over 10,000 personnel at the Royal Air Force base in Lakenheath, UK. By implementing Waitwhile, they significantly reduced wait times and improved communication through SMS notifications.
Why the world's leading brands choose Waitwhile for their queue management needs
User-friendliness
Waitwhile is an intuitive platform that’s easy for staff to learn and use without in-depth training.
Customizability and flexibility
Fully adaptable to unique scheduling needs, across locations and resources.
Unified platform for bookings and waitlists
Centralize all appointments and waitlists for a unified scheduling experience.
Best-in-class API and seamless integrations
Connect Waitwhile with your existing tools for data synchronization and operational efficiency.
Frequently asked questions
How can I manage resources across multiple locations with Waitwhile?
Can I import existing staff schedules or sync with other calendar apps?
How does the real-time availability feature help improve resource management?
How does Waitwhile ensure fair task distribution among staff?
What insights and analytics does Waitwhile offer for better resource allocation?
There’s nothing to lose but the wait
